PSS Earned the Highest Customer Satisfaction Score.
PSS earned the highest customer satisfaction score in an independent survey conducted by the Customer Satisfaction Index (CSI). In the fourth quarter of 2015, the CSI surveyed online brokerage customers about the quality of products and services available to household consumers.
“It’s the people at PSS who really make the difference”
“Receiving the highest ranking in the Customer Satisfaction Index is a wonderful validation of the effort and focus we place on providing exceptional value and service,” said Harald Hansen, executive vice president, PSS’s Investor Services. “For nearly 20 years, through markets of all kinds, we’ve strived to be a source of guidance for our clients to help them achieve their financial goals. In the past year, we’ve invested in new money management solutions, new reporting tools, new technology, and new educational opportunities, and we’re really pleased that our clients have responded so positively.”
“It’s the people at PSS who really make the difference,” continued Hansen. “Last year alone, PSS branch employees had more than 600,000 personal interactions with our clients. Our dedication to building strong relationships, which is made possible through the hard work of our financial consultants, client-facing teams, and people behind the scenes, is what truly sets us apart.”
The Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services available to household consumers. CSI releases results for various sectors of the economy on a monthly basis to provide up-to-the-moment coverage over the entire calendar year. The national index is updated each quarter and factors in scores from more than 225 companies in 45 industries and from government agencies over the previous four quarters.
Contact:
Alison Wertheim, 80 02 04 75