Business Continuity Plan
Secure and reliable access to your account information is one of our highest priorities. In the event of a disruption, we’ve developed a plan that is intended to permit the firm to maintain business operations.
PSS is committed to providing our clients with secure and reliable access to their accounts. This commitment includes providing information regarding plans to address disruptions in our business operations due to power outages, natural disasters, or other significant events. In the event of a disruption, PSS has a business continuity plan that is intended to permit the firm to maintain business operations such as processing client orders and transactions, providing access to cash and securities, and providing access to information about balances and transactions in client accounts. Examples of how PSS’s plan addresses disruptions of varying scope and magnitude include:
- Disruption of service at any of our service centers will result in calls, orders, and electronic communications being rerouted to an alternative service center located at a different region of a different country in a different continent with a separate power grid and transportation system.
- A significant disruption in our primary data center will result in a transition to systems at an alternate data center. Our data centers are each supported by backup power generators and are located in at a different region of a different country in a different continent with different power grids and transportation networks. Our data centers and service centers are located in separate and distinct regions from each other.
Although PSS has taken significant steps to develop and implement sound business recovery practices, after a significant business disruption, clients may still experience service disruptions, or reduced services or access as the firm recovers. We continually assess, update, and test our plans to ensure that PSS plans are robust and are consistent with many of the best practices in the industry. Any modifications to our plan will be reflected in this Business Continuity Plan statement, which will be posted on our website, or you may obtain a current version of this statement by writing us at Compliance Department, Scandinavia AS, Biskop Gunnerus Gate 14, 0185 Oslo, Norway.